Studio Policies & Procedures

Weekly Music Lesson Schedule

• Register for weekly, one-on-one private lessons.
• Lessons may be 0.5 or 1.0 hour in length.
• Your weekly time slot remains consistent throughout the term.
• Our terms run from September – June, following the Waterloo Region District School Board public school schedule.
• There are no lessons during the winter break, holiday Mondays, Good Friday or March Break.
• You will have the opportunity to register for summer lessons separately.
• Once we have confirmed your weekly lesson time, you will receive login details to your Student Control Panel. In the Student Control Panel, you can see to your payment options, schedule, events, and student practice recordings.

Cancellation Policy:

We require a month’s notice (30 days) to cancel lessons. Withdrawal must be e-mailed to us 30 days before your last lesson.

Payment of Fees:

For payment, we accept credit card payments, automated credit card payments, and e-transfers.

How to Pay Online: Once you have completed the Registration Form and we have confirmed your lesson timeslot for the term, you will receive login details to your Student Control Panel. In the “Accounts & Invoices” section, you can choose to “Make a Payment”.

Credit card: You will receive an invoice on the first of each month. In your Student Control Panel, when you choose to “Make a Payment”, you can choose to pay by credit card. You can select to “Keep this credit card on file for future payments”.

Automated Credit Card Payments: You will receive an invoice on the first of each month. In your Student Control Panel, when you choose to “Make a Payment”, you can choose to pay by credit card. For automated payments, select “Automatically pay emailed invoices”.

PayPal: In your Student Control Panel, when you choose to “Make a Payment”, you can choose to pay via PayPal.

E-transfer: You will receive an invoice on the first of each month. We will provide you with an e-mail address for e-transfers.

Withdrawal and Refunds:

Russell Music Teaching Studios offers credit that can be transferred to friends or family, if needed. Lesson credits do not expire. We do not provide refunds for any reason.

Missed Lessons By Teachers:

If a teacher cancels a lesson, a reschedule will be offered or a credit towards future lessons will be given.

Missed Lessons By Students:

We provide ONE guaranteed reschedule per teaching year regardless of the reason for the absence. Additional rescheduled lessons are not guaranteed. You may send a friend or family member to use the time if you are unable. If you would like additional make up time, please attend our Free Workshops. We offer 3 hour long group lessons as a gift to all students in the September-June term.

Photo Release:

Russell Music is hereby granted permission to take photographs of the students to use in brochures, posters, advertisements and other promotional materials created. Permission is also hereby granted for the school to copyright such photographs in its name. If you wish to keep images of yourself or your child private, simply e-mail us with this request and it will be completely respected.

Concert YouTube Video Release:

Russell Music is hereby granted permission to videotape and upload video footage onto YouTube so family members who are unable to attend can still watch from anywhere in the world. If you wish to keep images of yourself or your child private, simply e-mail us with this request and it will be completely respected.

Summer Lessons: July-August:

Summer lessons are encouraged to maintain technique and learned skills. We offer summer deals, flexible scheduling around family trips and more! With the pressures of school eliminated, the summer months can be very productive and entertaining for students!